Frequently Asked Questions
How do I place an order?
You can order through our website www.handofurnitureinc.com or send us a message through Facebook or Instagram.
What are your payment options?
We accept payments thru the following:
- Credit Card
- BDO Bank Deposit
Do you offer payment installment?
- For online transactions, we only accept straight payments
- For credit card purchases:
- ₱ 10,000 and above, we accept 3 months & 6 months installment with 0% interest
- ₱ 10,000 and below, straight payment only
Do you allow reservations?
Yes, we can reserve an item for you within 48 hours only. If no confirmation has been received after 48 hours, reservation will be forfeited.
Do you accept pre-orders?
Yes, we do. Please send us an email at email@example.com or send us a message thru Facebook or Instagram so we can further assist you on this.
Do you deliver?
Yes, we deliver within Metro Manila only.
How much is the delivery fee?
For Metro Manila, we offer free delivery for purchases ₱ 50,000 and up only.
How long does delivery take?
Delivery within Metro Manila is scheduled every Thursday. Please wait for the tracking number to be sent, which is also the date when your order will be delivered.
*For building gate pass and permit, the customer will be the one to secure this from the building admin. Please send us a message so we can provide details needed.
*For orders NOT accepted during delivery, we will charge PHP 300 to the customer which will be paid to our delivery team via cash.
Can you provide a specific time when my order will be delivered?
At the moment, we are unable to provide a specific time as deliveries are consolidated with other orders. However, our delivery team will be giving you a call once they are on the way to your address.
Can I order online and pick up at the store?
Yes, just click STORE PICK UP on the checkout page and message us on Facebook or Instagram so we can further assist you. We will message you once the item is ready for pick up.
Can I book my own courier to pick up my order?
Yes, just click STORE PICK UP on the checkout and message us on Facebook or Instagram so we can further assist you.
Booking of the courier will be done by the customer. Delivery fee will be shouldered by the customer as well and will be paid directly to the courier. We will message you once the item is ready for pick up.
Please note that items picked up by couriers will not be included in our standard return & exchange policy if the item is found to be defective upon receipt.
Do you customize furniture?
No, we don’t customize.
Will the furniture be assembled already?
No, the furniture will not be assembled. If ever you'd like us to assemble the furniture, here are our assembly fees:
- Small items such as drawers, office chairs, kids furniture - ₱300 each
- Big items such as lockers, office/conference tables - ₱500 each
Where is your showroom located?
Our showroom is located at Warehouse D1, Filipinas Benson Compound, Dona Ireña St., Ireneville 1, Paranaque- Sucat Road, Paranaque City
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What are your store hours?
We are open from Monday to Saturday, 8am to 5pm.
What is your warranty policy?
For all items, we have a 7-day warranty replacement if the item delivered is found to be defective upon delivery.
For office chairs, we have a 1-year warranty on parts such as chair lifter, wheels and legs.
Returns & Exchange Policy
We’d like to assure you that all our products go through 100% quality checking before dispatch. We highly encourage customers to inspect the item upon delivery as well. We will only accept returns for items that have a factory defect.
Here are our terms & conditions for exchange of a defective item:
- The request for exchange must be done within 7 days after the date of delivery. Please send your request thru the following together with photos of the item and receipt:
- Email firstname.lastname@example.org
- Facebook message
- Instagram DM
- Items for return will be evaluated and subject for approval.
- Processing of exchange will be within 7 working days and you will be notified when the new item will be delivered.
- Please note that under Republic Act No. 7394 or The Consumer Act of the Philippines, change of mind does not entitle the customer to a return or exchange.
- Damages caused by misuse or mishandling of the items is not covered by our warranty policy.
COVID-19 Safety Guidelines
We, at HandO, prioritize the health and safety of our customers and employees. With this, we have implemented measures to help prevent the spread of COVID-19 in store and during delivery.
For Walk-In Viewers and Buyers
- 3-step disinfecting and safety protocols before entering the premises
- Temperature Check
- Contact Tracing Form
- Alcohol & footbath
- Limit to 3 customers and a maximum of 6 people only allowed inside the showroom at a time
- Wearing of face mask and face shield is strictly enforced. No face mask, no face shield, no entry.
- Social distancing of at least 2 meters must be practiced at all times
- Our warehouse is sealed and no one is allowed to move any item apart from the HandO team.
- Our team undergoes regular testing to ensure that they are virus-free.
- All items scheduled for delivery are carefully sanitized and fully-secured in plastic films.
- The HandO delivery team is required to wear protective gears such as face mask, face shield and PPE during delivery.
- The HandO delivery team is trained to sanitize regularly.
Please send us an email at email@example.com or send us a message via Facebook or Instagram.