How do I place an order?
You can order through our website www.handofurnitureinc.com or send us a message through Facebook or Instagram.
What are your payment options?
We accept payments thru the following:
- Credit Card
- Bank Deposit (BDO or BPI)
- Cash on Delivery
Do you offer payment installment?
No, we don’t. We only accept straight payments.
Do you allow reservations?
Yes, we can reserve an item for you within 48 hours only. If no confirmation has been received after 48 hours, reservation will be forfeited.
Do you accept pre-orders?
Yes, we do. Please send us an email at firstname.lastname@example.org or send us a message thru Facebook or Instagram so we can further assist you on this.
Do you deliver?
Yes, we deliver within Metro Manila only.
How much is the delivery fee?
For Metro Manila, we offer free delivery for purchases PHP 6,000 and up. If below PHP 6,000, delivery fee is PHP 300. Delivery will be scheduled and consolidated with other orders.
We also offer express delivery via 3rd party service which delivers within 48 hours. Delivery rate will depend on the location.
We have no delivery every Friday and Sunday.
*For building gate pass and permit, the customer will be the one to secure this from the building admin. Please send us a message so we can provide details needed.
*For orders NOT accepted during delivery, we will charge PHP 300 to the customer which will be paid to our delivery team via cash.
How long does delivery take?
Delivery within Metro Manila will vary from 3 to 5 days or longer depending on the volume of orders since we consolidate orders before delivery. Please wait for the tracking number to be sent, which is also the date when your order will be delivered.
Can you provide a specific time when my order will be delivered?
At the moment, we are unable to provide a specific time as deliveries are consolidated with other orders. However, our delivery team will be giving you a call once they are on the way to your address.
Can I order online and pick up at the store?
Yes, just click STORE PICK UP on the checkout page and message us on Facebook or Instagram so we can further assist you. We will message you once the item is ready for pick up.
Can I book my own courier to pick up my order?
Yes, just click STORE PICK UP on the checkout and message us on Facebook or Instagram so we can further assist you.
Booking of the courier will be done by the customer. Delivery fee will be shouldered by the customer as well and will be paid directly to the courier. We will message you once the item is ready for pick up.
Please note that items picked up by couriers will not be included in our standard return & exchange policy if the item is found to be defective upon receipt.
Do you customize furniture?
No, we don’t customize.
Do you assemble?
Yes, we offer free assembly for all products unless specified in the product description.
Are the products assembled already when delivered?
Yes, we deliver all products assembled already unless requested by the customer to deliver unassembled.
Where is your showroom located?
Our showroom is located at Warehouse D1, Filipinas Benson Compound, Dona Ireña St., Ireneville 1, Paranaque- Sucat Road, Paranaque City
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What are your store hours?
We are open from Monday to Sunday, 8am to 5pm.
What is your warranty policy?
For all items, we have a 7-day warranty replacement if the item delivered is found to be defective upon delivery.
For office chairs, we have a 1-year warranty on parts such as chair lifter, wheels and legs.
Returns & Exchange Policy
We’d like to assure you that all our products go through 100% quality checking before dispatch. We highly encourage customers to inspect the item upon delivery as well. We will only accept returns for items that have a factory defect.
Here are our terms & conditions for exchange of a defective item:
- The request for exchange must be done within 7 days after the date of delivery. Please send your request thru the following together with photos of the item and receipt:
- Email email@example.com
- Facebook message
- Instagram DM
- Items for return will be evaluated and subject for approval.
- Processing of exchange will be within 7 working days and you will be notified when the new item will be delivered.
- Please note that under Republic Act No. 7394 or The Consumer Act of the Philippines, change of mind does not entitle the customer to a return or exchange.
- Damages caused by misuse or mishandling of the items is not covered by our warranty policy.
COVID-19 Safety Guidelines
We, at HandO, prioritize the health and safety of our customers and employees. With this, we have implemented measures to help prevent the spread of COVID-19 in store and during delivery.
For Walk-In Viewers and Buyers
- 3-step disinfecting and safety protocols before entering the premises
- Temperature Check
- Contact Tracing Form
- Alcohol & footbath
- Limit to 3 customers and a maximum of 6 people only allowed inside the showroom at a time
- Wearing of face mask and face shield is strictly enforced. No face mask, no face shield, no entry.
- Social distancing of at least 2 meters must be practiced at all times
- Our warehouse is sealed and no one is allowed to move any item apart from the HandO team.
- Our team undergoes regular testing to ensure that they are virus-free.
- All items scheduled for delivery are carefully sanitized and fully-secured in plastic films.
- The HandO delivery team is required to wear protective gears such as face mask, face shield and PPE during delivery.
- The HandO delivery team is trained to sanitize regularly.
Please send us an email at firstname.lastname@example.org or send us a message via Facebook or Instagram.